University of Canberra transforms data foundations and brings in the bots

Universities can be challenging to navigate for young undergraduates – and tricky even for more seasoned students and employees.
The faculty structure, the array of courses, multiple campuses, and occasionally bewildering processes may initially raise more questions than answers. The University of Canberra (UC) is on a mission to strip out the complexity and streamline interactions across the institution, by rolling out Microsoft’s Dynamics 365 and intelligent chatbots as part of the UC Student360 project.
It’s part of its “Distinctive by Design” strategy that is intended to catapult the university into the top quartile of Australian tertiary institutions for student experience and employment “by enhancing our student support levels and systems across the entire student journey into and through the university to improve participation, retention and success for all of our students”.
For a university with 17,000 students drawn from over 100 countries it’s a tall order. But essential t..